LQ
Effective Date: 7 May 2026
This Refund Policy is intended to ensure transparent handling of payment-related concerns while balancing user fairness, service delivery commitments, and operational costs associated with digital program execution.
This Refund Policy explains how refund requests are assessed for purchases made on Learn eQuick, including internship program fees, service add-ons, and related digital deliverables. By completing a transaction, you agree to this policy and any additional refund conditions shown during checkout.
Unless expressly stated otherwise in writing, payments for digital services, training access, mentorship, evaluation workflows, and certificate processing are generally non-refundable once access has been activated, resources allocated, or services initiated.
Refunds may be considered where (a) duplicate payment is confirmed, (b) a technical billing failure causes charge deduction without successful enrollment, (c) payment is captured for a canceled offering by Learn eQuick before service delivery begins, or (d) refund is required under applicable law.
Refunds may be denied where service usage has commenced, where mandatory documents were not submitted by the user, where non-participation is due to personal scheduling constraints, where policy terms were violated, or where claims are unsupported by transaction evidence.
Refund requests must ordinarily be submitted within 7 calendar days from the transaction date, unless a different period is mandated by law or stated in a program-specific offer. Delayed requests may be rejected if records cannot be reasonably validated.
To initiate review, users must email support with full name, registered email, transaction reference, payment date, amount paid, and detailed reason for request. Additional evidence may be required to verify eligibility.
Each request is reviewed on a case-by-case basis under this policy, payment records, operational logs, and communicated program terms. Learn eQuick reserves sole discretion to approve, partially approve, or reject requests, subject to applicable consumer protections.
If approved, refunds are generally initiated to the original payment method within a reasonable processing period. Settlement timelines depend on banking networks and payment gateways, and may typically range between 5 and 10 business days after approval.
Users are encouraged to contact support before initiating a chargeback. If a chargeback is raised, platform access related to the disputed transaction may be temporarily restricted while evidence is reviewed with the payment processor.
Where permitted by law, certain non-recoverable charges (including gateway fees, processing charges, taxes already remitted, or consumed service value) may be deducted from approved refunds.
Learn eQuick may update this policy in response to legal, operational, or service changes. Revised versions become effective upon publication, unless otherwise specified.
For payment assistance or refund status requests, contact info@mail.learnequick.com and include your transaction ID and registered contact details.